Delivery
Mainland UK
Posting to mainland UK is FREE this will be using Royal Mail.
We have been advised that Royal Mail cannot guarantee delivery dates or times due to Strike action and there may be restricted services in some areas at this time. For Guaranteed Xmas delivery by Royal Mail the last postage dates are 16th December for 1st class signed for, and deliveries to Europe. 21st December For UK special delivery guaranteed before Christmas.
Please ensure you add your full address, including country, at the checkout so that the correct shipping rates may be applied.
Postage outside mainland UK.
Charges will be payable outside of Mainland UK.
For large orders over £400 there maybe additional costs due to the weight of the package being shipped. We will notify you via email prior to your order being shipped.
Postage within Europe
The cost of posting to europe is £9.00. Royal Mail recorded.*
Postage worldwide
The cost of posting worldwide is £15.00. Royal Mail recorded.*
We are unable to guarantee the shipping delivery dates but we estimate delivery between 5-8 working days.
Please note:-
Import duties, charges, tax and disbursement fees may be applicable to international parcels at their Countries rates, when the items arrive. This will be paid for by the recipient.
Returns Policy & Guarantee
As a growing Independent Boutique, we handpick dresses and clothes we know are made with love and care. Our aim is to give you the best quality, service and products, so if you are dissatisfied with any of our products we would like you to treat them with care when you return them.
Some items are non returnable, please check the labels carefully. All Sale Items are non returnable.
If you receive a Faulty item, we will endeavour to replace it. If this is not possible, we will issue you a full refund ** .
We will request you return the faulty item as soon as you become aware it is faulty, because many of our items are limited editions or one offs. If you choose to keep the item, we do not offer partial refunds, for fixing, adjusting or as compensation.
We do accept returns within 14 days of receipt of delivery of your order. However, you must notify us within 48 hours if it is your intention to return an item. Returned items must be in a saleable condition* with labels.
Regrettably we cannot offer a free returns service and therefore would ask that you return your item using a method which is Royal Mail and signed for. Please note that we do not take responsibility for returned items lost in transit.
We email you an invoice and simply request that you drop us a note in your returns parcel to specify the reason for your return. We will be in touch with you on receipt of your return.*
Please Note – Where refunds are issued because you have changed your mind, any charges incurred by At the Boutique will be deducted from your refund.
Please note that ALL agreed refunds will be paid using the same method that the original purchase was made.
We are not responsible for and will not refund any fees or charges imposed by your bank, building society, or credit card company for processing any transaction or refund in relation to your order.
*We reserve the right to reduce or retain part of your refund if it is deemed that:-
- You exceed the 14 day returns period deliberately.
- Deliberate damage has occurred.
- The product has been worn and is soiled by a substance such as food/deodorant/makeup/sweat or dog hair.
- We wholly have discretion on an individual basis if we believe the return item is not resalable.
- Charges incurred for admin, and payment transactions will be deducted.
Please contact us via our contact page if you wish to discuss any RETURNS or EXCHANGES.