Free delivery on all orders*
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Terms and Conditions

Our terms and conditions may be subject to change at any time so please read them carefully before ordering on line.  The on line terms and conditions do not form part of a collective arrangement relating to our Cirencester based Boutique.  Whilst we offer FREE UK DELIVERY this does not apply to overseas or returns please refer to the deliveries information.

Payment

We accept payment via PayPal and Stripe.

Paypal

Please visit the PayPal website for their full terms and conditions and privacy policy.

PayPal accepts:

  • Visa (Debit/Delta/Electron)
  • MasterCard/Eurocard (including Maestro)
  • American Express

Stripe

Please visit the Stripe website for their full terms and conditions and privacy policy.

Stripe accepts:

  • Visa (Debit/Delta/Electron)
  • MasterCard (including Maestro)
  • American Express
  • Discover
  • JCB

The goods will not be delivered until the customer’s funds have been paid in full to @theboutique.

Ordering

As the customer it is your responsibilty to ensure the address details have been entered correctly at the point of checkout.  We will confirm your order via email once you have checked out.

Please note, for all high value orders £400 or more we may be required to add the costs of the delivery.  We will email you prior to your order being shipped.

Orders are processed Monday – Friday excluding bank holidays. If you order before 3pm we will aim to send your order the same day. (subject to stock availability – see below)

Please note that all transactions will be carried out in GBP.

@theboutique monitors prices on a regular basis. We will not be held responsible for pricing errors due to software malfunctions or human error.

By placing an order, you are consenting to be bound by these Terms and Conditions.

Products

In the event that your item/s is out of stock after your order is placed, we will contact you as soon as possible and reimburse your payment in full as soon as possible.

Returns Policy & Guarantee

As a small Independent Boutique we hand pick dresses and clothes we know are made with love and care.  Our aim is to give you the best quality, service and products, so if you are dissatisfied with any of our products we would like you to treat them with care when you return them.

We do accept returns within 14 days of receipt of delivery of your order. However, you must notify us within 48 hours if it is your intention to return an item.  Returned items must be in a saleable condition* with labels.

Regrettably we cannot offer a free returns service and therefore would ask that you return your item using a method which is Royal Mail and signed for. Please note that we do not take responsibility for returned items lost in transit.

We also request in your returned parcel you specify the reason for your return on the returns form provided.  We will email you on receipt of your return.*

Please note that ALL agreed refunds will be paid using the same method that the original purchase was made.

*We reserve the right to reduce or retain part of your refund if it is deemed that:-

  • Deliberate damage has occurred
  • The product has been worn and is soiled by a substance such as food/deodorant/makeup/sweat or dog hair.
  • We wholly have discretion on an individual basis if we believe the return item is not resalable.

Please contact us via our contact page if you wish to discuss any RETURNS or EXCHANGES.

Contacting us

You can contact us using the details below:

Tel: 01285 653513

Email: info@theboutique.org.uk

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm @theboutique or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of @theboutique or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks

All trademarks that appear on this site are the property of their respective owners.